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What is our return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at leeandparkercandles@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
My order arrived damaged. What should I do?
Submitting a reimbursement request is the quickest way to request a replacement. We would love to help!
Tips for submitting a reimbursement request
- Always include a photo showing the damaged item.
- If the damage impacts an item with multiple pieces, let us know how many pieces remain usable.
My order is missing items. What should I do?
Before you reach out to us, please check to see if your items were shipped separately or if they are hiding in the packing materials It may sound a little silly, but it's the best way to ensure that you receive your materials as quickly as possible. You can find detailed instructions below!